Re: Emmitsburg Ride, April 9th
Posted: Thu Apr 10, 2025 11:44 pm
To be fair, gas KTMs have the exact same interlock (w/ neutral). I sold my old 2012 500 to a fellow in PA and I got a frantic (accusing) msg it wouldn't start. Txted him back to put the kickstand up and never heard back.Skinny-J wrote: Thu Apr 10, 2025 6:18 pm Stephen,
You just convinced me I will NEVER own an electric bike. I had been trying to keep an open mind but I just updated to version fukthat.2; well after remembering my password...
SJ
Dug this up from Torp in Aug last year (Control was set and forget so I never use the app to know there even was an update.) If I wasn't a dumbass and just figured out to put the kickstand up, I wouldn't have had to update. I updated because I had run out of ideas - but it didn't fix my problem. Because I removed the oem dash, I can't see error codes.
We recognize that the recent firmware update (version 1.10) has raised several questions and concerns, and we sincerely appreciate your cooperation and patience.
After observing throttle behavior issues in controllers from other manufacturers within the e-bike community, we decided to investigate further.
Even though all Torp controllers have a whole range of throttle protections integrated, we tried to replicate these issues with our controllers in combination with various throttle handles. After extensive testing, we found that, under rare conditions, when the new-generation throttles were used, our protection system did not detect the fault in the throttle behavior.
Torp controllers are the only controllers on the market, equipped with a range of integrated protections designed to safeguard our users against throttle or throttle wiring defects, including:
-Throttle protection at bike start-up
-Short circuit detection on the throttle power supply or throttle ground wiring
-Short circuit detection between power supply and signal
-Broken ground wiring detection
-Detection of abnormal throttle signal spikes unrelated to human action
These safeguards have been implemented in our controllers (TC500 and TC1000) from the earliest versions, tested, and optimized for the most commonly used throttles (potentiometer / Hall throttles). With the development of throttle technology, throttles became more complex, consisting of more electronic components, not just potentiometers or hall sensors. Due to the complexity of these new-generation throttles, they are less predictable, which makes the detection of throttle faults more challenging.
Although the risk is low, as our protection system typically detects throttle malfunctions or throttle wiring problems, we have taken a proactive approach by addressing this potential issue through a software update. Given the rapid pace of technological advancements, it's challenging to foresee all new throttle versions and how their potential problems might manifest in practice. That's why we're committed to staying ahead of potential issues to ensure our users' safety.
We want to emphasize that no incidents have been reported involving our controllers, and we are determined to keep it that way. Therefore, it is crucial that you follow our instructions and update your controller to firmware version 1.10, where this potential problem is solved. We apologize for the way we decided to introduce this update, but due to the importance of the update, we concluded this was the fastest and most reliable way to handle the matter. This approach ensures that every one of you can continue to enjoy the full potential of your controller safely.
